All WEB ORDER INQUIRIES should be directed to firstname.lastname@example.org.
This includes any inquires related to your order status, shipping, tracking, payments and return information. We make every attempt to respond to these emails within the hour during daytime hours. Night, Weekend, and Holiday response times may vary but you will typically receive a response within 24-48 hours.
All STORE RELATED INQUIRIES should also be directed to email@example.com or you can fill out a contact form here. Your email or contact form will be directed to someone from the store location or region you are inquiring about. You will typically receive a response within 24-48 hours.
How to contact us
Check out our Contact Us page for contact details.
How to return a product to us
Return Policy for Online Orders
If you are unsatisfied with your online purchase, it may be returned for any reason within 30 days of receipt. Understandably, we cannot accept returns on items that are worn, altered, laundered, embroidered, screen printed or damaged by the purchaser. Items should be in original condition and packaging with all tags attached and labels as shipped. Shipping and handling costs are not refundable. To assure proper credit, all returns are subject to inspection upon receipt.
In order to process your return, please fill out the Return Form and enclose it with your package. Please allow 7-10 business days after the receipt of your merchandise for us to process your return. If you have any questions regarding your return, you may contact us at firstname.lastname@example.org.
Merchandise purchased online cannot be accepted for return or exchange at any of our retail stores. Likewise, merchandise purchased at any of our retail stores cannot be accepted for return or exchange online.